customer experience a new meaning blog
28Mar

Customer Experience: A New Meaning

Hubspot coined 2017 as The Year of The Customer Experience, and we certainly recognize this buzzword’s relevance as the online world becomes more and more a part of our everyday world. Businesses online and on the ground must extend themselves to become more customer-centric if they want to survive the battle against the “Amazons” of […]

21Mar

Employee Spotlight: Kim Parrish

It’s time to introduce you to our second employee of the quarter, Kim Parrish! Kim is a Client Services Representative here at CWS. In her role, she guides dealers through the creation of their website, as well as helping them maintain it as changes are needed. Kim was recently awarded Dominion Web Solutions’ Circle of […]

16Mar

Employee Spotlight: Jen Hansen

This quarter we wanted to celebrate three members of the CWS family who have recently been awarded some outstanding accomplishments. Today we will be introducing you to our first employee of the quarter, Jen Hansen! Jen is our Client Services Manager! She oversees several divisions of communication between CWS and our dealers, including their billing, […]

05Jan

New Year, New Web Presence

As the new year rolls in and you jump into your 2017 business goals, it may be time to earnestly re-evaluate your current web presence, where it’s taken you, and where it could take you in the coming year. 50% of small businesses don’t even have a website. Their excuses range from, “It’s too complicated,” […]

29Dec

Brand Identity: Local Pride

When it comes to who you are as a business, or rather your brand identity, have you considered how incorporating your local culture into your branding could benefit you? Every brand, like every person, is shaped by their environment- the culture they find themselves immersed in. Today we are going to discuss why boasting your […]

04Jun

5 Tips to Strengthen Customer Relationships

Customers are the make it or break it point for your business. Good, loyal customers are dedicated to your business and promote it to their friends, family and coworkers. They become your greatest form of marketing. But unlike your other forms of marketing, the hard part with customers is that they can’t be bought. So […]