03Oct

Easy-Peasy Inventory Posting for Social Media

Posting on social media can be a challenge, especially when trying to find the right balance between posting about your business and posting interesting content for your followers. Sometimes we just need a quick fix, but most of the time we can never find one. Until now. Check out our easy, yet effective way to […]

12Sep

Employee Spotlight: Jackie Smith

We’re using this month’s Employee Spotlight to introduce you to Jackie Smith! Jackie works on our Product Development team helping to develop all of our new products! She recently helped create the website for our parent company, Trader Interactive. Let’s hear about her experiences! Tell me a little bit about yourself. When I was 3 […]

07Sep

Client v. Customer: Who is the new consumer?

When working with people who buy from your dealerships, I’m going to make a guess that you call them customers. They’re the people who buy one of your products then come back every once and awhile for either a new product or to get something fixed. Recently, Farm Equipment posted an opinion blog detailing the […]

21Mar

Employee Spotlight: Kim Parrish

It’s time to introduce you to our second employee of the quarter, Kim Parrish! Kim is a Client Services Representative here at CWS. In her role, she guides dealers through the creation of their website, as well as helping them maintain it as changes are needed. Kim was recently awarded Dominion Web Solutions’ Circle of […]

18Aug

How to Handle a Customer Complaint

We’ve all been there. A customer calls frustrated or even angry about something that recently happened, and he or she blames your business. Many times, it’s not necessarily your fault, but that’s the last thing they want to hear. The best way to handle these freakouts is to coach your team on how you handle […]

14Jul

Facebook Pages Update: Response Time

Facebook is taking another step to help improve customer service through business pages: Response Time. Pages that have allowed people to contact the Page will soon be able to promote how quickly they are responding to customer questions. With this change, Page admins will see a response rate and response time when they log into […]

25Jun

4 Tips For A Proactive Customer Service Team

For many customer service teams, the approach is to always respond when an issue arises. But to truly become a dealership that out-supports your competition, your customer service mindset must shift from a reactive to proactive approach. By becoming proactive, your dealership will be able to delight your customers instead of just satisfying them. Here […]

04Jun

5 Tips to Strengthen Customer Relationships

Customers are the make it or break it point for your business. Good, loyal customers are dedicated to your business and promote it to their friends, family and coworkers. They become your greatest form of marketing. But unlike your other forms of marketing, the hard part with customers is that they can’t be bought. So […]