21Mar

Employee Spotlight: Kim Parrish

It’s time to introduce you to our second employee of the quarter, Kim Parrish! Kim is a Client Services Representative here at CWS. In her role, she guides dealers through the creation of their website, as well as helping them maintain it as changes are needed. Kim was recently awarded Dominion Web Solutions’ Circle of […]

18Aug

How to Handle a Customer Complaint

We’ve all been there. A customer calls frustrated or even angry about something that recently happened, and he or she blames your business. Many times, it’s not necessarily your fault, but that’s the last thing they want to hear. The best way to handle these freakouts is to coach your team on how you handle […]

14Jul

Facebook Pages Update: Response Time

Facebook is taking another step to help improve customer service through business pages: Response Time. Pages that have allowed people to contact the Page will soon be able to promote how quickly they are responding to customer questions. With this change, Page admins will see a response rate and response time when they log into […]

25Jun

4 Tips For A Proactive Customer Service Team

For many customer service teams, the approach is to always respond when an issue arises. But to truly become a dealership that out-supports your competition, your customer service mindset must shift from a reactive to proactive approach. By becoming proactive, your dealership will be able to delight your customers instead of just satisfying them. Here […]

04Jun

5 Tips to Strengthen Customer Relationships

Customers are the make it or break it point for your business. Good, loyal customers are dedicated to your business and promote it to their friends, family and coworkers. They become your greatest form of marketing. But unlike your other forms of marketing, the hard part with customers is that they can’t be bought. So […]

14Apr

Employee Spotlight: Jen Moore

Meet Jen Moore, Senior DNS Specialist and our employee of the quarter. She has been with CWS for 5 years now, and this past month received a promotion to Senior DNS Specialist. She is the epitome of great customer service as she is continually putting the customer’s needs first and searching for new solutions to […]