Firing Your Customer?

Have you ever had to ‘fire’ a customer? Most likely the answer is yes. You may not exactly call it ‘firing,’ but there comes a point when any business has to sever ties with some customers. Of course, you don’t want to let a profitable client go if losing that revenue could hurt your business. […]


Tips for Providing Excellent Customer Service

A common thread among thriving companies is they know how to treat their customers.  They know that the old rule of “the customer is always right” is not always true, but at the same time they know to treat each customer with respect at all times, and to always keep an open mind and be […]